Frequently Asked Questions - General
If you would like to cancel your service, contact our customer service department and schedule a final reading at least 2 business days before you want service cancelled. Owner's are permitted to have water shut off when finalized.
If you are moving and wish to have service transferred to another location, contact our customer service department and schedule a final reading for your current property at least 2 business days before you want service cancelled. It is also necessary to make application for your new location. If you wil be a tenant you must visit our customer service department to make application and provide 2 forms of ID (including a photo ID). If you are an owner you are permitted to make application by calling our customer service department.
What do I do if I have an emergency on the weekend or after regular business hours?
The AWA always has someone on call to help, even if it's after our regular water or sewer maintenance hours of 7am to 3pm or on a weekend. If you have a water or sewer emergency, call 814-949-2214. The AWA uses Answerlink to take calls during off hours. Please stay on the line until someone takes your call. The Answerlink operator will take your information and relay it to the AWA foreman on call. The foreman may call you back or may go to the site to investigate the reported problem. Either way, know that someone is addressing the issue. Remember, an AWA employee will always be in an AWA work truck and will have ID available to identify him as an employee.
During the hotter months of the year, there seem to be a lot of questions and misinformation about whether or not the general public is allowed to swim in the AWA reservoirs.
The answer to this question is that the general public is NOT allowed to swim in the reservoirs!
Your support of the publicly owned water supply provides on-demand service to 1,942 hydrants system wide. The Altoona Water Authority has an aggressive fire hydrant maintenance program and regular system upgrades have substantially increased the quality of fire protection by increasing availability, water pressure and flow capacity throughout the system. By working closely with local fire fighting agencies, the Altoona Water Authority is doing their part to protect the future of this community.
Two combined sewer overflow facilities capture and store 1.5 million gallons of wastewater during rain events which is later pumped to the treatment plants for proper treatment. During wet weather, the Altoona Water Authority utilizes these facilities to capture the “first flush” from the combined sewer areas in order to remove organic solids and debris which in past years went directly to the stream. The solids removed from the wastewater are further treated through a state-of-the-art process that yields a nutrient rich fertilizer that enables local farmers to reduce reliance on chemical fertilizers.
Leak detection is of great importance, and Altoona Water Authority personnel are assigned specifically to this task as a proactive approach to water conservation and system maintenance.
Rates paid by customers of Altoona Water Authority are used for the upgrade, construction and maintenance of this area’s local water /wastewater system. Over the past 20 years this community has invested nearly 200 million dollars into creating one of the most technologically advanced systems on the east coast.
The AWA has entered portions of its properties into a Public Access Program with the Pennsylvania Game Commission. This program will allow access to these properties by the public for the purpose of hunting and hiking. There are some restricted areas on the properties. Please call our main office at 814-949-2222 for copies of applicable maps. All Pennsylvania Game Commission rules apply and will be enforced. The AWA asks that you take stewardship of these properties so that they will continue to remain open for your enjoyment.
A cubic foot of water is equal to 7.48 gallons of water. (100 cubic feet = 748 gallons).
Tenants are not permitted to make application for residential water/sewer service. All others may complete an application by calling or visiting our Customer Service Department during normal business hours.