Frequently Asked Questions - Service and Maintenance

What do I do if I have an emergency on the weekend or after regular business hours?

The AWA always has someone on call to help, even if it's after our regular water or sewer maintenance hours of 7am to 3pm or on a weekend. If you have a water or sewer emergency, call 814-949-2214. The AWA uses Answerlink to take calls during off hours. Please stay on the line until someone takes your call. The Answerlink operator will take your information and relay it to the AWA foreman on call. The foreman may call you back or may go to the site to investigate the reported problem. Either way, know that someone is addressing the issue. Remember, an AWA employee will always be in an AWA work truck and will have ID available to identify him as an employee.


Call 814-949-2214. The Altoona Water Authority has emergency personnel available 24/7. In the unlikely event of an emergency, the Altoona Water Authority maintains a 254 day supply of water to avoid disruption of service to the 60,000 residents they serve. In addition, the system design enables water to be drafted from multiple services to allow for uninterrupted service.

See our "Contact Us" section for information about our location, hours and phone number.