Frequently Asked Questions - Billing

Who is Invoice Cloud?

Who is Invoice Cloud?

We have partnered with Invoice Cloud to provide our on-line bill presentment and payment platform. You can experience the convenience of paperless billing, multiple payment options and  the ability to view your bill 24/7. Simply click the "Pay Your Bill" option from our home page and get started today.

Can I Pay My Bill On-Line?

Not only can you pay your bill on-line but you can access your account through our customer portal. This is a great way to view your account history, pay your bill or sign up for eBill. Simply select the "Pay Your Bill" option and follow the prompts.

Why are property owners responsible to pay when their tenants do not?

Water/Sewer bills, like all municipal services, are liens against the property making the property owner responsible.

Do you have auto draft?

Yes. You can enroll in "autopay" using our on-line portal with Invoice Cloud. Simply select the "Pay Your Bill" option from our homepage, register with Invoice Cloud and follow the prompts.

 

 

 

 

Is there a minimum monthly charge?

Yes. As long as service is on there is a base charge for water, sewer, water surcharge & sewer surcharge by meter size. See our billing information page for the current rates.

Why is my bill so high?

Check out our Billing and Education pages for information on how to read your meter and how to check for leaks. It's good information to know. If you need any help call our customer service department and one of our representatives will assist you.

We also have water conservation kits available, stop in and pick one up!

Do you accept credit cards?

We no longer accept credit card payments at our customer service department. Credit card payments can be made through our IVR (Interactive Voice Response) system by calling 1-855-786-5316, or from our website by selecting "Pay Your Bill". THERE IS A FEE FOR THIS SERVICE.

Is there a service charge to sign up for water?

If water service is off there is a fee to have service restored. Also, you may be charged a security deposit.

Where can I pay my bill and to whom do I make the check out?

There are a number of places other than our customer service department where you can pay your bill. Please reference the billing information page How to Pay Your Bill for this information.

All checks should be made out to ALTOONA WATER AUTHORITY
and sent to PO Box 3150, Altoona, PA 16603-3150.

What does the " - " mean on my bill?

The " - " before an amount means a credit charge. If the " - " appears before your total balance, YOU DON'T OWE ANYTHING for the current billing.