Customer Service Announcements

  • Updated: 1 month 3 days ago
    Effective March 1st, 2018 the customer service department for the Altoona Water Authority will be changing it's hours of operation. Lobby (walk in) and call center hours will be 8:00 a.m. - 3:00 p.m., Monday through Friday (Closed Weekends & Holidays).
  • Updated: 1 month 2 weeks ago
    Effective with January 2018 billing, customers receiving water & sewer service from the Altoona Water Authority will notice a "Water Capital Surcharge" and/or a "Sewer Capital Surcharge" listed on their bill. This surcharge is designated for capital expenditures and is a flat monthly fee based...
  • Updated: 1 month 3 weeks ago
    If you have an emergency, whether it's water or sewer related, and it's after our regular hours of 7am to 3pm or on a weekend, what do you do? You call 814-949-2214 . The AWA has an answering service that will take your information and contact the foreman on call. Do not send an email. The fastest...
  • Updated: 1 month 3 weeks ago
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For questions or to report problems: 814-949-2214