FLUSHING: AUGUST 2017

On Tuesday August 22nd, we will be flushing near the Valley View Home. Systematic flushing is good for overall water quality. However, in the short term, some customers may notice temporary disturbances such as low pressure, dirty water, or cloudy water.

If any customers do experience water quality problems, we expect the affected area to be limited to the neighborhood between George Ave / Walton Ave and S 3rd St / S 8th St.

If you are a customer in that area and we have your phone number on file, you will be receiving an advance voice and/or text message on Monday August 21st.
Although these disturbances should resolve shortly on their own, any customers experiencing water quality problems are encouraged to report them by calling the Water Maintenance Yard at 814-949-2214.

Active Notices
  • All Tier 1 notifications (if any) have been hand-delivered in plastic door-hanger bags.
  • There are no active Tier 2 notifications.
  • The Altoona Water Authority lists all Tier 3 violations (if any) in our annual Consumer Confidence Report. Click here to view the current CCR.

 

About Public Notification

The Altoona Water Authority is committed to following the Public Notification guidelines established by the Pennsylvania Department of Environmental Protection.  DEP mandates that public water suppliers must notify their customers of any threat or possible threat to public health.  There are three tier levels for Public Notifications:

Tier 1

A Tier 1 notification is issued when there is the possibility of an acute threat to public health.  If you are affected by a Tier 1 violation or situation, we will notify you directly within 24 hours.  Depending on the nature of the situation, you will receive either a phone call or a formal paper notice.  (Paper notices are placed in plastic door hanger bags and hand-delivered to your home.)  This website and our Facebook page will also be updated as needed.

ANY Altoona Water Authority customers who do not have a phone number on file are encouraged to call Customer Service during normal business hours at 814-949-2540, Option 1. We will only use the information you supply to contact you in the event of an emergency. (If we have your phone number on file, it is printed on upper-right corner of your water bill.  If that phone number is missing or is incorrect, please call us right away.)

Tier 2

A Tier 2 notification is issued when a failure occurs, but there is no immediate threat to public health.  When a Tier 2 situation occurs, we will print a notice on the upper-right corner of your water bill.  We will also update this website with more information and a link to the official Public Notice.  After a Tier 2 situation is identified, the public notice must be posted within 30 days.

Tier 3

A Tier 3 notification is issued for situations that have no direct impact at all to public health—usually reporting or recordkeeping violations.  Tier 3 notifications must be issued within 1 year.


© 2010-2017 All rights reserved.
Altoona Water Authority

900 Chestnut Avenue
Altoona, PA 16601
Phone: (814) 949-2540
Fax: (814) 949-2254