About Public Notification
The Altoona Water Authority is committed to following the Public Notification guidelines established by the Pennsylvania Department of Environmental Protection. DEP mandates that public water suppliers must notify their customers of any threat or possible threat to public health. There are three tier levels for Public Notifications:
A Tier 1 notification is issued when there is the possibility of an acute threat to public health. If you are affected by a Tier 1 violation or situation, we will notify you directly within 24 hours. Depending on the nature of the situation, you will receive either a phone call or a formal paper notice. (Paper notices are placed in plastic door hanger bags and hand-delivered to your home.) This website and our Facebook page will also be updated as needed.
ANY Altoona Water Authority customers who do not have a phone number on file are encouraged to call Customer Service during normal business hours at 814-949-2540, Option 1. We will only use the information you supply to contact you in the event of an emergency. (If we have your phone number on file, it is printed on upper-right corner of your water bill. If that phone number is missing or is incorrect, please call us right away.)
A Tier 2 notification is issued when a failure occurs, but there is no immediate threat to public health. When a Tier 2 situation occurs, we will print a notice on the upper-right corner of your water bill. We will also update this website with more information and a link to the official Public Notice. After a Tier 2 situation is identified, the public notice must be posted within 30 days.
A Tier 3 notification is issued for situations that have no direct impact at all to public health—usually reporting or recordkeeping violations. Tier 3 notifications must be issued within 1 year.