The Altoona Water Authority provides customers with a variety of ways to pay their monthly bill.

Payments can be dropped off at the Altoona Water Authority Customer Service Department located at 900 Chestnut Avenue.  Office hours are Monday through Friday, 8 AM to 4 PM.  The office is closed on weekends and holidays. There is also a drive-up drop box located outside of the Customer Service entrance.

Payments can be mailed to Altoona Water Authority, P.O. Box 3150, Altoona, PA 16603-3150.  Remember to include your payment stub!

If customers can’t make it to our customer service department, payments may be dropped off at any of the following Altoona locations:  Thompsons Pharmacy at 300 Chestnut Avenue, Your Choice Credit Union at 109 Keystone Street (Lakemont) or Giant Eagle at the Logan Town Centre.


Drop Boxes are also provided for your convenience.  Payments are picked up daily but please do not leave cash payments at these locations.  Drop boxes may be found at the following Altoona locations: Sheetz at 5700 6th Avenue, Sheetz at 403 East 25th Avenue, and the Transportation Center at 1231 11th Avenue.

You may also choose to have your payment deducted from your checking/savings account automatically each month.  Before you use this service you must first complete the AUTHORIZATION AGREEMENT FOR PREAUTHORIZED DEBITS form, available here.

Credit card payments are accepted at our Customer Service Department or through our website by choosing the Pay Your Bill On-Line option located to the left of every page.

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Altoona Water Authority

900 Chestnut Avenue
Altoona, PA 16601
Phone: (814) 949-2540
Fax: (814) 949-2254